REFUND POLICY

1. Overview

At Rexume Writer, every project is custom-created based on the information provided by each client. Since our services involve professional writing, design, consultation, and digital development, refund requests are handled fairly and on a case-by-case basis.

By purchasing our services, you acknowledge and agree to the terms outlined in this Refund Policy.

2. Eligible Refunds

You may be eligible for a refund if:

• Your project has not yet been assigned to a writer or designer.
• Work has not yet begun on your order.
• Duplicate payments were made due to a billing error.
• We are unable to deliver the purchased service for reasons within our control.

Approved refunds will be processed using the original payment method whenever possible.

3. Non-Refundable Services

Refunds are generally not available under the following circumstances:

• The project has already been started.
• The first draft has been delivered.
• The final files have been completed or delivered.
• The client changes their mind after work has begun.
• Incorrect or incomplete information was provided by the client.
• Delays are caused by the client’s lack of communication.
• Services have already been fully rendered.

4. Revision Before Refund

Customer satisfaction is important to us.

Before considering a refund request, we encourage clients to request revisions. Our team will make reasonable edits within the scope of the original order to ensure the final product meets your expectations.

5. Portfolio Website Projects

For portfolio website development:

• Refunds are not available once the design or development process has started.
• Domain registration, web hosting, premium themes, plugins, or third-party software purchased on your behalf are non-refundable.
• Additional customization requested after project approval may incur extra charges.

6. Resume & CV Writing Services

Because resumes, CVs, cover letters, and LinkedIn profiles are personalized digital products:

• Refunds cannot be issued after the first draft has been delivered.
• Clients are encouraged to review the draft carefully and request revisions before final approval.

7. Order Cancellation

Orders may be cancelled before work begins.

If work has already started, cancellation requests may not qualify for a full refund, and administrative or work-completed charges may apply.

8. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

Processing times may vary depending on your bank, credit card provider, or payment processor.

9. Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can resolve the matter promptly.

Initiating a payment dispute or chargeback without first contacting our support team may delay the resolution process.

10. Exceptional Circumstances

We understand that unexpected situations can occur.

In exceptional cases, Rexume Writer may, at its sole discretion, offer:

• Full Refund
• Partial Refund
• Service Credit
• Free Revision
• Alternative Solution

Each request is evaluated individually.

11. Limitation of Refunds

Refund decisions are based on:

• Project progress
• Services already delivered
• Communication history
• Submitted materials
• Scope of work completed

Our goal is to provide a fair outcome for both our clients and our team.

12. Contact Us

If you have any questions about this Refund Policy or wish to submit a refund request, please contact us.

Rexume Writer

Email: hello@rexumewriter.com

Website: www.rexumewriter.com

OUR COMMITMENT

Your Satisfaction Matters

At Rexume Writer, we strive to deliver exceptional quality, transparent communication, and professional career services. Our refund process is designed to be fair, respectful, and focused on resolving concerns through collaboration whenever possible.

Why Clients Trust Us

• Transparent Policies
• Honest Communication
• Professional Career Experts
• High-Quality Deliverables
• Secure Payment Processing
• Dedicated Customer Support
• Confidential Client Information
• Customer-First Approach

FREQUENTLY ASKED QUESTIONS

Can I cancel my order?

Yes. Orders may be cancelled before work begins. Once work has started, cancellation eligibility may be limited.

Can I get a refund after receiving my resume?

Since each resume is custom-written, refunds are generally not available after the first draft has been delivered. However, we gladly provide revisions to ensure satisfaction.

How long does a refund take?

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

What if I’m unhappy with the final result?

We encourage you to contact our support team first. We’ll work with you through revisions or an appropriate resolution based on your situation.